# All replies in one place, with AI support

> The Scalemerce inbox brings together replies from all your sending mailboxes. The AI classifies each reply (interested, price request, sample request, objection, refusal…), translates it for your team and suggests a draft in the buyer's language, with a priced offer taken from your price list. Nothing is sent without your approval.

Source: https://www.scalemerce.com/en/product/ai-inbox · Updated on 2026-10-19

## All replies in one place, with AI support

Reply faster, in the right language, without losing track of a conversation.

## In practice

1. **Replies arrive**: They are linked to the contact, account and sequence when the sender is known.
2. **The AI classifies and translates**: Each reply gets a category and a translation into the team's language.
3. **A draft is suggested**: In the buyer's language, with the prices, Incoterm and port taken from your catalog.
4. **You approve**: You review, edit and send. Approvals are logged.

## Key points

- **Nine reply categories**: Interested, price request, sample request, objection, not now, refusal, unsubscribe, auto-reply, off topic.
- **Translation for the team**: A reply in German or Japanese can be read in the team's language; the draft goes out in the buyer's language.
- **Human approval**: AI drafts wait in “AI approvals”: nothing is sent without you.
- **Automatic matching**: A reply from a known contact is attached to their record, their account and their sequence, which then stops.

## Frequently asked questions

### Does the AI reply to buyers on its own?

No. It suggests a draft; a person on your team approves it before anything is sent.

### Which languages are supported?

The draft is written in the buyer's language, and each message can be translated for the team. The interface is available in French, English and Arabic.

### Where do the suggested prices come from?

From your catalog: the products, variants, Incoterms, ports and prices you have entered.

## See it on your own product

A 30-minute video call to set up your first product and run a real search.

[Request a demo](https://www.scalemerce.com/en/demo)